Cover Levels
Modality offers imaging service contracts with a range of cover levels across all diagnostic imaging modalities.
Our range of imaging service contracts cover levels include Bronze, Silver, Gold, Platinum and Partnered contracts. Modality work with you to create flexible maintenance contracts to fit your requirements. This may include probe, detector and tube pools.
Our innovative partnered contracts involve training in-house engineering teams to provide first line support, empowering hospital biomedical teams to provide unbeatable response times. This supports hospital engineer development and increases staff retention.
Planned Preventative Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive – customer option
✓ Technical Support
Corrective Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Corrective maintenance labour and travel
✓ Standard spare parts
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive
✓ 4 hrs Response Time
✓ Loan Equipment
✓ Technical Support
Fully Comprehensive Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Corrective maintenance labour and travel
✓ Standard spare parts
✓ Standard probes / transducers
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive
✓ 4 hrs Response Time
✓ Loan Equipment
✓ Technical Support
PARTNERED SERVICE CONTRACTS
Modality will train in-house engineering teams to perform first line support.
They then have the option to choose whichever cover levels they require, from Bronze to Platinum cover for their equipment. A discount will be applied to all partnered contracts.
Partnered contracts have the following benefits >
Planned Preventative Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive – customer option
✓ Technical support
Corrective Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Corrective maintenance labour and travel
✓ Technical support
✓ Standard spare parts
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive
✓ 4 hrs Response Time
✓ Loan Equipment
Fully Comprehensive Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Corrective maintenance labour and travel
✓ Technical support
✓ Standard spare parts
✓ Standard X-ray tubes
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive
✓ 4 hrs Response Time
✓ Loan Equipment
Fully Comprehensive Maintenance
✓ Planned preventative maintenance
✓ Customer service help desk
✓ Corrective maintenance labour and travel
✓ Technical support
✓ Standard spare parts
✓ Standard X-ray tubes
✓ Coils
✓ Detector or Image Intensifier
✓ Mandatory Heath & Safety updates
✓ Labour and Travel Inclusive
✓ 4 hrs Response Time
✓ Loan Equipment
For more information about
our cover levels: